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These terms and conditions apply to all transactions between the buyer & onlinepharmacy.uk.com and override any conditions the buyer and onlinepharmacy may have otherwise, except those confirmed by onlinepharmacy in writing. Any variations on these conditions stipulated by any of the buyer's documents implied by statute, common law or trade usage are inapplicable unless accepted by onlinepharmacy in writing. This transaction will be deemed a contract of sale and governed by English law.

All orders require pre payment in full by cheque or cash before goods are dispatched.

All prices shown exclude V.A.T., which will be charged on all orders at the current rate, unless goods are to be delivered outside of the E.C., or proof of V.A.T. exemption is received.

All orders for delivery within the European Community (E.C.) will have V.A.T. charged at the current U.K. rate unless a E.C. V.A.T. number is provided by the ordering organisation.

All orders within the U.K. will be invoiced in Pounds Sterling.

Although we make every effort to maintain prices, they may be subject to alteration without prior notice. However, should prices vary on receipt of your order, we will contact you to confirm your acceptance before payment is processed and your order is despatched.

All orders above £400.00 (excluding V.A.T.) will be delivered within the U.K. free of any delivery charges. A delivery and handling charge of £8.00 will be applied on all orders below £400.00 (excluding V.A.T.) if delivered within the U.K. Additional charges may apply for guaranteed, express deliveries or special delivery requirements. Additional charges may also apply for delivery of larger items if there is restricted access or special circumstances need to be considered.

All orders delivered outside the U.K. will incur additional delivery charges irrespective of order value. If delivery is requested outside the U.K., we will confirm the exact delivery charge before your payment is requested and the order is despatched.

Although most orders are despatched by next day courier, we reserve the right to select the most economical method of delivery.

We hold large stocks of most items and endeavour to despatch most orders within 1-2 working days of receipt of your order. However, please allow up to 14 days for your complete order. If we expect delivery to exceed 14 days we will advise you an estimated delivery date.

Whilst every care is taken to describe the products accurately, customers should satisfy themselves that the product meets their requirements. onlinepharmacy reserves the right to amend specifications on all items without prior notice. We also reserve the right to withdraw any item from sale without prior notice.

All goods will remain the property of onlinepharmacy until paid for in full by the customer. Title of the goods will not pass to the customer until payment has been received in full by onlinepharmacy, until such time, onlinepharmacy reserves the right to repossess any goods.

Shortages, breakages, non-deliveries or discrepancies must be advised within 3 working days of receipt of order. No claims will be considered outside of this period.

Should you be unhappy with any product it may be returned for a full refund or credit within 14 days of receipt, subject to the following conditions and exclusions;
1. Goods must be returned unused in their original packaging.
2. Goods must be packaged sufficiently to avoid damage in transit.
3. Customers are responsible for delivery charges back to Online Pharmacy.
4. Please ensure goods are sent by either recorded delivery or courier. We cannot accept liability for returned goods lost in transit.
5. Items that are within 6 months of their expiry date may not be returned for credit or refund.
6. Orders over £250.00 (excluding V.A.T.) may only be returned for credit or refund with our prior written approval. If accepted back, a restocking/handling fee of 25% of the original sale price will be levied on all such returns.

To help us process returns as quickly and accurately as possible, please call our customer services team on 01268 710209 for advice BEFORE returning any goods. Please also return a copy of our delivery note or invoice with the goods with an explanation of why goods are being returned.

Deliveries for any goods may be suspended pending any contingencies beyond onlinepharmacy's control. onlinepharmacy will not be liable for any loss or damage caused to the customer thereby.